What is the new privacy policy?

The new European regulation of data protection 2016/679 (RGPD), offers users greater control over the processing of their personal data, as well as a greater facility to modify or eliminate them.

Who is responsible for your personal data

CHOCOLAT FACTORY SL with I.D. number B61371225 is responsible for the treatment of the data.

Contact information:                                                                                                                          

C/LEPANT, 196                                                                                                                                                    

 08223 TERRASSA (BCN)                                                                                                             

Phone. +34 93 589 53 59

Email: with the subject "DATA PROTECTION"

What personal information do we collect and when?

·         Contact information: name, email, telephone number, shipping and billing address.

·         Access information: user name (ID) and password.

·         Personal data: sex and date of birth.

·         Payment information.

All these data are collected when the user registers on our website to make an online purchase.

How do we use your personal data?

We treat your personal data with the following purpose:

·         Commercial shipments (product news, promotions).

·         Answering to inquiries, requests, complaints or suggestions that you can make through our website or by mail.

·         For analysis and improvement of the products: in order to better understanding our customers and improve our customer support and satisfaction. Quality surveys may also be sent.


Personal information of minors

Only those over 14 years old may consent to the processing of their personal data in a lawful manner by CHOCOLAT FACTORY. For a child under 14, the consent of the parents or guardians for the data processing will be necessary. It will only be considered lawful if the parents or guardians have authorized it.

Automated decisions

In CHOCOLAT FACTORY we do not adopt these decisions. All processes related to the use of personal data are carried out with human intervention.

Data preservation

Personal data will be kept and processed by the way the company needs to use them according to the purpose for which they were collected and according to the Law, or until the user decides to terminate the business relationship with the company.

Data transfer

The data that you provide to CHOCOLAT FACTORY are not transferred or shared with others companies.

Legitimation for the processing of your personal data

The legal basis for the processing of personal data is the user's consent.


Integrity and confidentiality

Personal data will be treated in a manner that ensures their safety. Protection against unauthorized or illegal treatment, loss, destruction or accidental damage through the application of appropriate technical or organizational measures, are included.


Your rights

You have the right to request:

Access to your personal data. You have the right to know if your personal data is being used and what for.

• An electronic copy of your personal data.

Correction of your personal data if they are incomplete or inaccurate.

Limitation of your data use. In case you want a limitation in the processing of your data, we can store them but we will not be able to continue using them.

Elimination or restriction of your personal data (right to be forgotten). Sometimes, you have the right to have your data deleted. It is not an absolute right, as we may have legal or legitimate reasons to keep them.

Consent: You have the right to revoke consent at any time. The withdrawal of consent will not affect the legality of the treatment based on prior consent.

If you wish to request a copy of your data or exercise any of your other rights, please contact CHOCOLAT FACTORY through:

Letter addressed to CHOCOLAT FACTORY SL, (c / Lepant, 196. 08223 Terrassa. Barcelona. Spain).

• Email to

If you want to unsubscribe directly from our website in order to not receive more information from CHOCOLAT FACTORY, you can do so through your customer account.



It is necessary that the user has read and agrees with the conditions on the personal data protection included in this Privacy Policy. The user has to accept the data treatment of their personal data in order that CHOCOLAT FACTORY can access them during the deadlines and for the indicated purposes. The use of the website will imply the acceptance of the Privacy Policy.

CHOCOLAT FACTORY reserves the right to modify its privacy policy according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection. Changes and updates will be explicitly informed to the user.

This privacy policy was updated on May 25, 2018 to adapt to the new Regulation 2016/0679 of the European Parliament and the council, of April 27, 2016 relating to the processing of personal data of natural persons and the free movement of these (RGPD).




Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user and remembered by the server that implemented it, for later will be read.

The information collected through cookies may include the date and time of visit to the website, the pages viewed, the time you have been browsing the website and the sites visited just before and after.

However, any cookie allows itself to contact with the user's phone number or any other ways of personal contact. Any cookie can extract information from the user's hard drive or steal personal information. The only way that the user's private information is part of the Cookie file, it’is the user gives personally that information to the server.

Cookies that allow you to identify a person are considered personal data. Therefore, the Privacy Policy described above will be applied to them. In this sense, for the use of the data the consent of the user will be necessary.

Own cookies

They are the Cookies that are sent to the user's computer or device and managed exclusively by CHOCOLAT FACTORY SL for the best functioning of the web.

What is the information stored in cookies used for?

The information that is collected is used to improve the quality, content and experience of the website as a user. These cookies allow the user to be recognized as a recurring visitor and adapt the content to offer content that meets their preferences.

What that cookies are NOT used on our website for?

We do not store sensitive information such as credit or debit card details, passwords, etc.

Social media cookies

CHOCOLAT FACTORY SL incorporates social media plugins that allow access to them from the website. Social media cookies can be stored in the user's browser. The owners of these social networks have their own data protection and cookie policies, being themselves responsible for their own files and their own privacy practices. The user must refer to the social network used to find out about these cookies and the processing of their personal data.

Disable, reject and delete cookies

The user can disable, reject and delete the cookies installed on their device by configuring their browser. Each browser will have its own system to eliminate cookies, consequently, the user must follow the instructions provided by their own Internet browser.


If the use of cookies is rejected, you will be able to continue using the web, but the use of some of the features will be limited.



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